Driving the large-scale deployment and deep integration of AI Agents across all functions and processes to accelerate the paradigm shift from 'tool-based AI' to 'organization-wide AI.'

Expected impact: Aims to deliver meaningful improvements in operational efficiency, user experience, and advisory services.

Enhancing inclusive insurance offerings to address specialized customer segments (such as individuals with pre-existing conditions and new urban residents) and integrating the 'Commercial Insurance Innovative Drug Catalog' into product offerings.

Expected impact: Broadens public access to advanced therapies and high-quality medications while aligning with regulatory directions.

Deeply embedding technological capabilities across the claims process by launching an 'Intelligent Claims Assistance' feature powered by a proprietary claims adjudication system.

Expected impact: Assists partnered insurers in conducting preliminary reviews of low-value, low-risk claims, automatically verifying documents and calculating reimbursement amounts to improve processing efficiency.

Expanding operations into Hong Kong under the regulatory oversight of the Hong Kong Insurance Authority (HKIA) to drive regional growth.

Expected impact: Establishes a footprint outside mainland China to capture regional online insurance distribution opportunities.